Adopting offshore for customer support Outsourcing / offshoring? Same same. Don't get caught up with wording. There is probably a subtle difference. But you are simply looking at paying another company to take care of the support function for you. A BPO is a Business Process of Outsourcing. It's a company specialized
Choosing a BPO for offshoring customer support Selecting a BPO for outsourcing a customer support function usually goes through a Request for Proposal (RFP). An RFP can have varying degrees of detail, depending on the companies. For some, the quality control or the tooling may be more important, for some others the language coverage may be the
Choosing a customer support platform Table of Contents This is a guide to help Customer Experience leaders, COOs or CEOs looking for a customer support platform or looking to switch to a new one. Below you will see a number of criteria to assess against your needs and a Google Sheet you can reuse to
